Returns and Exchanges

Jack Black’s Money Back 100% Satisfaction Guarantee

If, for any reason, you are not completely satisfied with your purchase from getJackBlack.com simply return it to us within 45 days of purchase and we will issue a refund to your original method of payment.

Products must be returned within 45 days of purchase in order to issue a refund. Returns must contain at least 50% of the original contents. Returned product sets must contain all original items included in the set. Items purchased with Gift-With-Purchase (GWP) can only be refunded with GWP included with your return. If you would like to make an exchange, please contact us by phone at 1-877-766-3388 or via email at info@getjackblack.com.
 

How do I Return an item?

Step 1: Submit Return Request

To return items purchased on getJackBlack.com, Contact Us via our Contact form or email us at info@getjackblack.com.

Return instructions will be provided by our Customer Service team. A UPS return shipping label fee of $7.95 and applicable sales tax will be added, as required by individual state law, and return shipping charges will be deducted from your refund.

STEP 2: Package Items

Returns must contain at least 50% of the original contents. Returned product sets must contain all original items included in the set. You can use the original Jack Black shipment box or any unmarked cardboard box – just make sure there are no existing shipping labels on the box. 

STEP 3: 

If you are shipping to us from outside the continental United States, we’re unable to provide you with a prepaid shipping label but you may return your product(s) back to us with the carrier of your choice.

If you’re not using the provided label, for your protection and to ensure prompt delivery, returns must be shipped back to our mailing address (below) using a traceable shipping method such as UPS, FedEx, or insured Parcel Post. Jack Black is not responsible for any lost or damaged merchandise and does not reimburse shipping charges. 

Please send all returns to: 
Jack Black Returns & Exchanges 
551 Southwestern Blvd. 
Suite 100 
Coppell, TX 75019

How long does it take for me to get a refund?
Please allow 10-12 business days for the refund to appear on your credit card account. Please note we do not refund shipping fees, including any return shipping fees you may have incurred. Return shipping charges will be deducted from your refund.

Can I return or exchange Jack Black products I purchased from other retailers?

We only accept returns and exchanges for products purchased on getJackBlack.com. Purchases made in a partnered retail store, website or spa may not be returned to getJackblack.com. If the item you wish to return was not purchased on our website, please return the product to the place of purchase for resolution.


My items arrived damaged. What should I do?

If your package was damaged in shipment by the carrier, save the box and the merchandise and notify Customer Service immediately at 1-877-766-3388 or via email at info@getjackblack.com. 

I would like to return a gift I received for a refund. Is this possible?

Gifts cannot be returned for a cash refund but we are happy to assist you with an exchange, provided the gift was purchased from getJackBlack.com. If you have questions about returning a gift, please contact us by phone at 1-877-766-3388 or via email at info@getjackblack.com.