Skincare
Do I really need a separate product for the eye area? Why can't I use my moisturizer?
The skin around the eye is much thinner and has fewer sebaceous glands than skin elsewhere on your face and body. It's also more delicate, and more sensitive than the rest of your facial skin. In fact, it's probably the most fragile skin on the entire body and is therefore most likely to show signs of premature aging and sun damage.
Eye creams and eye gels are carefully formulated to treat this thin, delicate tissue. Eye area products contain more emollients than facial moisturizers to address the lack of sebum and dryness. They are also formulated with targeted anti-aging ingredients selected to address specific concerns in the eye area such as puffiness, dark circles, fine lines and wrinkles, and dryness.
What is Jack Black’s policy on animal testing?
Jack Black has a strict cruelty-free philosophy, no animals are harmed in the development, testing or manufacturing of Jack Black products. Jack Black has not and will never engage in animal testing, for either raw materials or finished goods, nor do we ask outside parties to do animal testing on our behalf.
Virtually all of our products are vegan and do not contain animal derived ingredients or animal by-products. The few exceptions are the use of Beeswax, Silk Amino Acids (derived from the cocoon of silk worms) and Lanolin (made from sheep’s wool). Beeswax is found in our Intense Therapy Lip Balm, The Stick Natural Lip Balm and Wax Pomade. Lanolin is found in our Intense Therapy Lip Balm and Sleek Finish Texture Cream. Silk Amino Acids is found in our Sleek Finish Texture Cream.
You will see our cruelty-free bunny symbol on our packaging to indicate that Jack Black products are developed and tested following cruelty-free standards.
What is the difference between Glycolic Acid, Salicylic Acid, and Lactic Acid?
Glycolic Acid, an Alpha-Hydroxy Acid (AHA) is perhaps the best-known of a group of chemicals called fruit acids. It is derived from sugar cane, so it can be considered a natural product. Citric acid, from oranges and other citrus fruits, and Lactic Acid, from milk, also fall under the same classification as Alpha Hydroxy Acid.
Glycolic Acid works as an exfoliating agent because of its high acidity but easy solubility. When placed on the skin as part of an exfoliating cream or gel, Glycolic Acid goes under the damaged upper layers of skin and destroys the 'glue' which holds dead skin to the surface.
Glycolic Acid has a sloughing effect (removal of dead cells) on the skin. By accelerating the normal rate of sloughing it helps the regeneration of your skin by growing new cells faster. This AHA can be found inLine Smoother 8% Glycolic Acid Treatment,Deep Dive® Glycolic Facial Cleanser, andPower Peel Multi-Acid Resurfacing Pads.
Salicylic Acid is the only Beta Hydroxy Acid (BHA).
The main difference between Alpha Hydroxy Acids and Beta Hydroxy Acid is their lipid (oil) solubility. Alpha Hydroxy Acids are water soluble only, while Beta Hydroxy Acid is lipid (oil) soluble.
This means that Beta Hydroxy Acid is able to penetrate into the pore which contains sebum and exfoliate the dead skin cells that are built up inside the pore. Because of this difference in properties, Beta Hydroxy Acid works very well on oily skin with acne, blackheads and whiteheads.
Alpha Hydroxy Acids work well on thickened, sun-damaged skin where breakouts are not the main problem. In theory it penetrates the skin faster. For acne, Salicylic Acid (BHA) is with no doubt the best choice.
Salicylic Acid is also effective in treating ingrown hairs. Jack Black’sBump Fix® Razor Bump & Ingrown Hair Solutioncontains 2% salicylic acid and lactic acid, to treat ingrown hairs, and acne blemishes.
I've heard pros and cons about whether to use products containing alcohol. What's your opinion? And what does it mean to be alcohol free?
Alcohol is not all bad. In fact, most skin care products do contain some type of alcohol even if they claim to be "alcohol-free".
This is because there are both moisturizing alcohols and more drying alcohols. When skin care product labels read "alcohol-free" it means they are free of the stronger, harsher types of alcohol called ethyl alcohol (aka: grain alcohol), SD Alcohol, or Alcohol Denaturant. These alcohols are considered harsh because they can dry and irritate skin.
However, "alcohols" in general are a huge, diverse family of ingredients (with different names and varying effects on the skin), and there are many types of very beneficial, moisturizing, non-irritating alcohols used in skin care, hair care and shaving products. And just because a product claims to be "alcohol-free", it may still contain emollient alcohols called fatty alcohols–like cetyl, stearyl, cetearyl and lanolin alcohol–which provide skin and hair benefits. Rather than dry or damage, these alcohols actually provide beneficial moisture and hydration.
Our advice: check to see what type of alcohol a product contains before making your decision.
I have extremely oily skin. I wash my face in the morning, but within a few hours, my skin is very shiny and oily-looking. What can I do to eliminate the shine and control the oil and greasiness?
A lot of men suffer from oily skin, so you are not alone. While extremely oily skin requires special care, the great advantage is that it tends to age at a slower rate than other skin types.
To care for oily skin, special cleansing will help prevent pores from becoming clogged. Avoid harsh products that can strip your complexion of oil and encourage flakiness, as this paradoxically causes your skin to produce even more oil than usual. Harsh cleansers can also cause the oil glands to work overtime to compensate for the loss of natural oils. Use Deep Dive® Glycolic Facial Cleanser at morning and night; this 2-in-1 facial wash and purifying mask cleanses and exfoliates skin and helps control oiliness. One of our PureScience formulas, this clay-based cleanser also locks in nature’s best to please even the most sensitive skin—using a blend of fragrance-free, colorant-free, and certified organic ingredients, it provides a rich lather that cleanses without overdrying. Plus, it's dermatologist tested (as are all Jack Black skin care products).
Next, help control facial oiliness with Clean Break® Oil-Free Moisturizer, a non-comedogenic, oil-free product specifically designed for oily skin. The lightweight formula helps reduce sebum production and control oil throughout the day.
At night after cleansing, but before applying a moisturizer, treat skin with Oil-Control Toner. The alcohol-free, balancing toner controls excess oil and shine without overdrying skin. Alpha and beta hydroxy acids help minimize the appearance of pores and gently exfoliate skin.
For extremely oily or acne-prone skin, try Bump Fix® Razor Bump & Ingrown Hair Treatment. The powerful combination of 2% Salicylic and Lactic acids are effective astringents for oily and acne-prone skin. Bump Fix® also helps remove and dissolve excess oil and pore-clogging residue to help keep blemishes and blackheads under control.
I consider myself a pretty evolved guy. But then I hear about things like exfoliation. Antioxidants. Alpha hydroxy acids. Should I know? And will it make a difference?
The fact that you know enough to ask puts you way ahead of the game. And once you start incorporating the corresponding techniques and products into your routine, we guarantee you'll notice the benefits.
First, let's talk about exfoliation. Put simply, this is the process of scrubbing the skin to remove the top layer of dead skin cells, exposing newer, fresher cells underneath. Why bother? Because removing the dead cells (and accompanying dirt and oil) helps your razor get closer to the skin for a smoother, easier shave. And as an extra bonus, you're helping to prevent ingrown hairs.
To exfoliate, try Face Buff Energizing Scrub. Small, highly uniform scrubbing particles work gently yet effectively to improve skin's overall appearance and radiance.
To understand the importance of antioxidants, we need to discuss free radicals—unstable oxygen molecules produced by ultraviolet light, pollution and stress. The effect? Healthy skin cells are robbed of electrons and collagen is corroded, causing wrinkles. The solution? Skin care products containing antioxidants, which work to help neutralize free radicals and minimize their damage.
Let's take a closer look at some of the antioxidants found in Jack Black products and what they do:
Vitamin A, also known as Retinyl Palmitate, which helps improve skin's appearance and treat the effects of aging.
Found in: Line Smoother 8% Glycolic Acid Treatment, Eye Balm De-Puffing & Cooling Gel
Vitamin C, with anti-inflammatory properties, which helps repair sun-damaged skin and encourage collagen production.
Found in: Face Buff Energizing Scrub, Eye Balm De-Puffing & Cooling Gel
Sea Parsley, containing a combination of naturally occurring vitamins (A and C) and minerals which help improve skin's appearance.
Found in: Double-Duty Face Moisturizer SPF 20
Vitamin E, also known as Tocopheryl Acetate, which helps fight damaging free radicals and slow the natural aging process.
Found in: Line Smoother 8% Glycolic Acid Treatment, Eye Balm De-Puffing & Cooling Gel, Cool Moisture Body Lotion, Intense Therapy Lip Balm SPF 25
Blue Algae Extract, a rich source of Vitamin E, helps keep skin supple and reduces inflammation.
Found in: Double-Duty Face Moisturizer SPF 20
Balm Mint, which helps protect skin from UV-induced free radicals.
Found in: Post Shave Cooling Gel
Green Tea, which contains anti-inflammatory properties.
Found in: Intense Therapy Lip Balm SPF 25
And finally, alpha hydroxy acids, derived from fruit and milk sugars, work gently and naturally to slough off the top layer of skin cells, revealing younger, smoother skin underneath. With regular use, alpha hydroxy acids can help improve wrinkling, roughness and uneven pigmentation—all important for a more youthful, radiant complexion.
Some of the AHAs in Jack Black products include:
Glycolic Acid, which helps stimulate cell regeneration to treat the effects of aging.
Found in: Line Smoother 8% Glycolic Acid Treatment
Grape Seed Extract, which helps reduce the appearance of fine lines and wrinkles by removing the top layer of skin cells.
Found in: Eye Balm De-Puffing & Cooling Gel, Line Smoother 8% Glycolic Acid Treatment
Apple Fruit Extract, which helps promote and maintain elasticity.
Found in: Double-Duty Face Moisturizer SPF 20
My wife has invested a small fortune in skin care products. Can we—or better yet, should we—share? Our retirement may be resting on your answer.
At last men are realizing what their wives and girlfriends have known for a long time—the right skin care products really do make a difference. But what to use (and how much to spend) can be tricky.
Should you share? That depends. First, consider what's different about a guy's skin. It's thicker than a woman's and in most cases, produces more oil. But even more importantly, a man's skin care needs revolve around a daily shaving regimen, which has its own unique set of requirements. Jack Black'sBeard Lube® Conditioning Shavehappens to be the ultimate guy product, offering three benefits—pre-shave oil, shave cream, and skin conditioner—in one easy-to-use product.
That said, there is an important point to be made in the case of sharing products in the anti-aging category. According to an NBC news report, prices for these creams and lotions are generally higher on the women's side of the counter, based more on who they're marketed to (women or men) rather than their effectiveness. In fact, a comparison of Jack Black'sLine Smoother 8% Glycolic Acid Treatmentand a comparable women's anti-aging cream showed the Jack Black product to contain more beneficial ingredients—and it was less than half the price. With that in mind, it makes sense to us that she should be using your products. (Similar results can be found comparing men's and women's eye treatments.)
We'll end this discussion with a few more recommendations, continuing in the spirit of what's yours is hers. Other Jack Black products we think she'll like include ourEye Balm De-Puffing & Cooling Gel,Industrial Strength Hand Healer,Intense Therapy Lip Balm SPF 25, andMP 10® Nourishing Oil.
What is the difference between an antiperspirant and deodorant?
Jack Black product containers - made from High Density Polyethylene (HDPE), Low Density Polyethylene (LDPE) and Polyethylene Terephthalate (PET) – do not contain BPA. Our containers are not formulated with BPA, and BPA is not used in the manufacture of Jack Black bottles, or the inks and coatings for our containers.
Bisphenol A has been discussed in many articles in recent years due to the potential health risk to humans exposed to this chemical. BPA exhibits hormone-like properties that raise concern about its suitability in consumer products and food containers. Since 2008, several governments have questioned its safety, which prompted some retailers to withdraw polycarbonate products.
BPA is used to make certain plastics and epoxy resins; it has been in commercial use since 1957. BPA-based plastic is clear and tough, and was historically used to make a variety of common consumer goods, such as baby and water bottles, sports equipment, and CDs and DVDs, and for industrial purposes, like lining water pipes. Epoxy resins containing BPA are also used as coatings on the inside of many food and beverage cans, and in the making of thermal paper such as that used in sales receipts.
Body
Do I really need a separate product for the eye area? Why can't I use my moisturizer?
Antiperspirants are classified as over-the-counter drugs by the FDA. They contain an aluminum-based chemical compound that reacts with the electrolytes in sweat to block the duct of the sweat gland, stopping the discharge of perspiration. The odor is controlled by reducing the amount of sweat released. (To be classified as an antiperspirant, the product must contain an FDA-approved, aluminum-based active ingredient.)
Deodorants allow the body to perspire naturally and do not control wetness or stop sweat production. They can work through using a fragrance to cover the odor, or some deodorants stop odor by using anti-bacterial and anti-fungal ingredients to kill odor-causing bacteria.
Jack Black'sCool CTRL®is a deodorant that stops odor through the use of antibacterial and anti-fungal ingredients.
Jack Black’sPit Boss®is both an antiperspirant and deodorant.
What is the difference between physical and chemical sunscreens?
Physical sunscreens contain extremely fine particles of minerals such as zinc oxide, titanium dioxide and iron oxide that stay on the skin’s surface, creating a barrier that reflects the sun’s rays. Advantages include its ability to keep skin cool, the protection is natural, and it’s unlikely to cause skin irritation because it doesn’t get absorbed into the skin.
Chemical sunscreens contain chemical compounds like Avobenzone and Octinoxate as active ingredients, and they absorb ultraviolet radiation that causes sunburn, damages DNA and can lead to skin cancer. Advantages of chemical sunscreens include its ability to defend the deeper layers of skin—including collagen fibers and other tissue—against the aging effects of UVA rays, and prevention of penetration by the UVB rays responsible for tanning and sunburn. Formulations containing chemical sunscreens are usually more pleasant to use, as they are lighter weight, less heavy and greasy, and do not leave the “whitening” effect on skin that some physical sunblocks do.
Jack Black’sOil-Free Sun Guard SPF 45 Sunscreencontains both physical and chemical sunscreens.Double-Duty Face Moisturizer SPF 20andIntense Therapy Lip Balm SPF 25contain chemical sunscreens.
I've been hearing a lot about sunscreens lately and some potentially harmful ingredients in them. Are Jack Black sunscreens safe?
Yes, Jack Black sunscreens are completely safe and very beneficial to your skin. Some people are concerned that some sunscreen ingredients can be absorbed through the skin and cause hormonal changes. This concern came from one study where rats were bathed in sunscreen daily and even forced to eat sunscreen. We are not aware of any proof of estrogen-like effects in humans. The vast majority of doctors and dermatologists agree that the benefits of sunscreen far outweigh the outside risk of any effects due to skin absorption. There are hundreds of published, peer-reviewed studies from medical and research centers all over the world proving sunscreen can prevent deadly skin cancers as well as help prevent premature wrinkles and skin discolorations. In fact a study published in 2013 showed that regular, daily use of sunscreen not only helps prevent skin cancer, it also reduces the visible signs of skin aging (lines, wrinkles, discoloration) by 24% compared to people who did not use sunscreen regularly.
Ingredients used in sunscreen products that are compliant with government regulations have been carefully and extensively reviewed for safety and efficacy by governing bodies all over the world, including the FDA, before they can be put on the market.
Why do I need to wear sunscreen every day if I'm not outside?
Sun exposure is the number one cause of premature aging of the skin, and is also the number one cause of skin cancer. Daily sun protection with a broad-spectrum sunscreen of at least SPF 20 is the single most important thing you can do to protect your skin's health and appearance. Regular use of sunscreen helps prevent skin cancer and also reduces the signs of skin aging (lines, wrinkles, dark spots) by 24%, according to a 2013 study.
Some people only use sunscreen when they go to the beach, but sun damage is cumulative. The real damage comes from cumulative sun exposure over a lifetime, especially incidental sun exposure. Incidental sun exposure is what happens when you are getting in your car to go to the office, walking across the parking lot, getting the mail in, walking the dog, or sitting by a window while working. UVA rays go through the glass in the car and while you are sitting inside, near a window. When you add up all the incidental sun exposure you get day in and day out, you are outside quite a bit, and this exposure each day for years is a lot! That's why using sun protection in your daily grooming regimen is so crucial in protecting your skin's health and appearance.
Incorporating broad-spectrum sunscreens in your daily use products, such as Double-Duty Face Moisturizer SPF 20 and Intense Therapy Lip Balm, make it quick and easy to protect your skin every day.
Shave
What is the difference between Beard Lube® Conditioning Shave and Supreme Cream Triple Cushion® Shave Lather?
BothBeard Lube® Conditioning ShaveandSupreme Cream Triple Cushion® Shave Latheroffer an exceptional shave. They both incorporate Macadamia Nut Oil and Jojoba Oil as pre-shave oils to help with razor glide as well as Glycerin to help create a cushion of protection against razor burn and irritation.
The choice boils down to personal aesthetic preference. Beard Lube® is a translucent lotion-like product that allows you to shave with relatively little water. Its clear form is great for guys who have facial hair or shave their heads because you can easily see where you are shaving.
Supreme Cream, on the other hand, is an opaque, rich lather shave cream. It offers the same great shave as Beard Lube®, but is formulated for guys who like a more traditional, white cream that whips into a lather. The Supreme Cream is available in an 9.5 oz. jar that makes it a great companion product to use with our Pure Performance Shave Brush.
Additionally, Supreme Cream is aPureScience® Formulawhich means it has been formulated with without parabens and contains certified organic ingredients. It is ideal for sensitive skin, because it does not contain menthol or peppermint oil, two ingredients that are in Beard Lube® Conditioning Shave. These ingredients give a very refreshing, tingling feeling and a nice aroma, but are not always tolerable on sensitive skin.
I suffer from painful razor bumps on my neck and cheeks. What can I do to treat these, and how can I prevent them in the future?
Let's start by understanding why you're having these problems. Ingrowns and razor bumps are pretty much a cause-and-effect deal—when the shortened hair does not grow straight out of the follicle opening, but instead curls around and re-enters the skin (the ingrown), it creates a bump. The culprits? Coarse, thick, curly hair or products that are either overly drying or contain harsh ingredients that can cause irritation.
For those prone to ingrowns, we recommend two products. First, addFace Buff Energizing Scrubto your shaving routine to help open congested pores and sweep away oil, dirt, and dead skin cells. In addition to allowing for a closer shave (and fewer ingrown hairs by lifting the whisker from the skin's surface), regular use of an exfoliating scrub will improve skin's appearance and texture by removing old cells to expose newer, younger ones underneath.
Secondly, after cleansing skin, applyBump Fix® Razor Bump & Ingrown Hair Solutiondirectly to bumps on the neck and face to help heal and clear skin. This unique product has a powerful combination of 2% Salicylic and Lactic Acids which exfoliate the top layer of dead skin cells, unearthing the skin-trapped facial hairs that cause razor bumps. The hairs are then free to grow up and out, instead of below the skin. In addition, Bump Fix® will also dissolve pore-clogging facial oils that can cause acne and blackheads. One note: When first starting to use Bump Fix®, avoid use immediately after shaving; the active ingredients may cause slight irritation until your skin becomes acclimated to the product.
I hate to shave...I have horrible razor burn and irritation. What can I do?
Razor burn is the result of removing too much skin when you shave. The wrong product (one that doesn’t provide enough protection from your blade) or applying too much pressure may be to blame.
Start by usingFace Buff Energizing Scrubto cleanse the face before shaving. The small scrubbing particles help to gently but effectively remove dead skin cells and oil, so your razor can get closer to your skin. This means you can shave with less pressure, which means less chance of irritation.
Next, shave with revolutionaryBeard Lube® Conditioning Shaveto help end your razor burn troubles. The unique formula offers three benefits in a single product—it's a pre-shave oil, shave cream, and skin conditioner in one. The lightweight, lubricating lotion has high-quality conditioning oils and special silicone technology to form a superior cushion between the skin and blade. The unique formula penetrates whiskers to soften even the toughest beard, allowing for an easier, less stressful shave. Finally, soothing anti-irritants like Heather help reduce the chance of irritation.
An alcohol-free, fragrance-free aftershave treatment will also help alleviate razor burn and irritation—tryPost Shave Cooling Gel, which soothes skin and minimizes redness. Plus, the non-oily formula provides lightweight moisturization without burning or stinging.
Beard Lube® has cetearyl alcohol in it. Isn't alcohol drying to the skin?
Cetearyl alcohol is not drying to the skin; it belongs to the fatty based alcohol family. Alcohol is a chemical term, meaning a hydrogen atom and an oxygen atom are attached at the end of a carbon chain. Most alcohols are actually fatty based with a creamy emollient texture. They are used as emollients in cream and lotion formulations, as we have done with Beard Lube®.
The drying alcohols include isopropyl (rubbing) alcohol and SD alcohol. These type of alcohols can be very drying and may sting the skin, and are vastly different from the fatty based alcohols like cetearyl alcohol.
What’s the difference between my current 3-, 4- or 5-blade razor and the Jack Black Double Edge Safety Razor?
Your current cartridge system uses multiple blades to remove more hair with every stroke. However, more blade contact with your skin equals more friction, irritation, and an increased possibility of ingrown hairs. TheDouble Edge Safety Razoruses a single blade and focuses on reducing whiskers rather than removing them. This skin-friendly approach to shaving helps reduce unnecessary friction, which leads to less irritation.
Why does the Double Edge Safety Razor cost so much?
At Jack Black, we make only the finest quality products and our shave accessories are no exception. Handcrafted exclusively for Jack Black by MÜHLE® in Germany, the leader in luxury shave accessories, theDouble Edge Safety Razorfeatures a custom crafted extended handle for better grip and a durable chrome head that will last for years with the proper care.
Keep in mind that the refill blades cost 5x less than traditional cartridge refills. On average, you can expect to save $90 per year in blade replenishment costs. Over time, that is significant savings.
Multi-blade razors claim that they are better on sensitive skin. Is the Double Edge Safety Razor okay to use on sensitive skin?
Yes. Sensitivity from shaving is usually the result of your razor and the amount of blades coming into contact with your skin. The less a blade touches your skin, the less likely you are to have irritation from shaving. Most dermatologists actually recommend using a razor that has no more than 2 blades to avoid razor burn, bumps, or ingrown hairs.
Products that claim to be better on sensitive skin usually include some sort of lubricating strip, a tiny piece of film at the end of the razor that contain numbing or cooling agents such as aloe and mineral oil that help with the aftermath, not the prevention of razor burn.
I have a very thick coarse beard. Is a safety razor right for me?
Yes, double edge safety razors are actually better for thicker, longer, and coarser beards. The single-blade design will not clog like multi-blade cartridges, resulting in a smoother shave without the drag and pull you might experience with other razors.
Are there different types of double edge blades?
Yes, double edge blades come in different gauges or thicknesses. The thicker the blade, the stiffer the blade becomes. These thicker blades are better for coarse, thick beards. The blade we include with our Double Edge Safety Razor is a medium gauge. We suggest you start out with our supplied blade and experiment from there.
How should I store my double edge blades between shaves?
Towel dry the razor to prevent rust from compromising the blade. For those who prefer a more elegant way of displaying the razor, razor and brush stands are available for purchase on our website.
Auto Replenishment
What is Auto Replenishment?
Auto Replenishment is the best way to ensure you don’t run out of your favorite Jack Black products at the most inopportune times (isn’t that how it always happens?). Look and feel your best with a steady supply of your favorite products delivered straight to your door. Replenish and then relax. Plus, enjoy deluxe samples and free standard shipping on all orders.
How does it work?
It’s simple. Select the products you want to replenish and then choose a schedule that best suits your needs. We'll take it from there. You can always make changes to your selected products and frequency through your Jack Black account. We will send you an email reminder before every shipment and you can easily cancel any order up to 24 hours before the next order date.
How do I sign up for Jack Black Auto Replenishment?
Joining Jack Black Auto Replenishment is simple. When adding a product to your cart from the product page, select the Auto Replenishment option and select your desired frequency. You can also set up a product for Auto Replenishment from the cart – again, just select your desired frequency and then check out as usual.
What will happen after I join Jack Black Auto Replenishment?
After you join, you will receive an email confirming your subscription. Your Auto Replenishment orders will be placed automatically according to your selected frequency, and you will be billed on the day an order is shipped. Prior to each order, we will send you an email reminder.
You will also receive email notifications regarding other important information related to your Auto Replenishment account, such as confirmation when an order is placed successfully or informing you of any necessary changes to your shipment.
How do I make changes to my Auto Replenishment orders?
Once you’ve subscribed, your Auto Replenishment account is easy to manage. Visit the ‘Auto Replenishment’ page located in ‘My Account’ to change your next order date, skip an order, change your selected frequency, or cancel a subscription. Please allow up to 24 hours for modifications or cancellations to be processed.
How do I change an order date?
If you need your order to arrive sooner or later than scheduled, simply visit the ‘Auto Replenishment’ page located in ‘My Account.’ You will see your next scheduled order under the ‘Upcoming Orders’ section. Click the ‘Change Date’ button and select the new date for your order. This will change the order date for the entire order. You can also select the 'Send Now' option to ship your order within the next 24 hours.
If you would like to remove a single item from your upcoming order, click the 'Remove Item From This Shipment' button next to the individual item you would like to remove.
How do I skip a delivery?
To skip an order, please click the ‘Skip Order’ button to skip the entire order. Your next shipment will be scheduled according to your subscription preferences.
You can also change the next order date for any individual item from the 'Auto Replenishment' section located in your account.
How do I change shipment frequency?
To change the delivery frequency, visit the 'Upcoming Orders' section of your 'Auto Replenishment' account. Simply click the frequency drop-down menu next to the subscription item you would like to modify and select your desired frequency.
How do I cancel a subscription?
It's easy to cancel a subscription, and there is never an obligation to continue. Changes to orders can be made up to 24 hours before the next scheduled order shipment date. To cancel an Auto Replenishment item, please visit the 'Upcoming Orders' section of your 'Auto Replenishment' account and click the ‘Cancel Subscription’ button under the item's frequency. You’ll be prompted to confirm this action and indicate your reason for cancelling.
Once you’ve selected ‘Cancel,’ your subscription will be cancelled and no future orders will be placed. You will also receive an email notification confirming this. You may reactivate your subscription at any time from the 'Inactive Subscriptions' section of your 'Auto Replenishment' account.
Please allow up to 24 hours for modifications or cancellations to be processed.
How do I make changes to my Auto Replenishment account information?
To review or modify your Auto Replenishment account information, visit ‘Auto Replenishment’ located within 'My Account.' You can view and change your shipping address or payment information. Options to update billing and shipping information are located below each order in the 'Upcoming Orders' section.
Please remember to press 'Save Changes' and verify that your updated information saved successfully. Please allow up to 24 hours for modifications or cancellations to be processed.
When will I be charged for orders?
Orders will be billed to the credit card or deducted from the debit card on the day the order is shipped. You may cancel any order up to 24 hours before the next order date.
When do items ship for delivery?
Orders will be shipped to you within 24 hours of your next scheduled order date. All Jack Black Auto Replenishment orders are shipped with free standard shipping. You can view and modify the next order date for an individual item under the 'Upcoming Orders' section of your 'Auto Replenishment' account.
How did you determine the recommended frequency for each product?
For each product that is eligible for Auto Replenishment, the recommended order frequency is based on daily usage unless otherwise specified in the product’s use instructions. For products that we recommend be used only a couple of times a week, the recommended replenishment time frame is based on weekly usage.
For example, we recommend you use facial cleanser, facial moisturizer, body cleanser, and antiperspirant, among others, on a daily basis. On the other hand, targeted treatments like Power Peel Multi-Acid Resurfacing Pads or Face Buff Energizing Scrub need only be used 2 - 4 days per week. The recommended frequency for all Auto Replenishment items assumes that you are using the product according to the product’s instructions, whether that be daily, weekly or otherwise.
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