SHOPPING ONLINE

RETURNS AND EXCHANGES

Jack Black’s Money Back 100% Satisfaction Guarantee

If, for any reason, you are not completely satisfied with your purchase from getJackBlack.com simply return it to us within 45 days of purchase and we will issue a refund to your original method of payment.

Products must be returned within 45 days of purchase in order to issue a refund. Returns must contain at least 50% of the original contents. Returned product sets must contain all original items included in the set. Items purchased with Gift-With-Purchase (GWP) can only be refunded with GWP included with your return. If you would like to make an exchange, please contact us by phone at 1-877-766-3388 or via email at info@getjackblack.com.

Items purchased with Gift-With-Purchase (GWP) can only be refunded with GWP included with your return.  

How do I Return an item?

To return items purchased on getJackBlack.com, please follow these steps:

STEP 1: Submit Return Request Online

1. Log in to your Jack Black account. If you originally checked out as a guest, you will need to create an account on getJackBlack.com. When creating your account, please be sure to use the same e-mail address that you used when making your original purchase.
2. From the Order History page, select the order containing the item(s) which you wish to return. 
   1. If you checked out as a guest, under the Return Guest Order Item section, enter the same e-mail address that you used when making your original guest purchase and the order number found on your order confirmation email.
3. From the Order Details page, select the item(s) to be returned and press the “Return Items” button. 
   1. Only items with a check box are eligible to be returned. Jack Black e-gift cards, sampler packettes, or a gift with purchase cannot be returned.
4. Complete the Return Form identifying the reason(s) you wish to return the item(s). 
5. Once your return request is submitted, an RMA Number is generated. 
6. Jack Black provides quick, convenient return service. Simply select "Generate Shipping Label" to purchase a $5.95 UPS return shipping label. Applicable sales tax will be added, as required by individual state law, and return shipping charges will be deducted from your refund.
   1. After your shipping label has been successfully generated, an e-mail will be sent to the address on the original order with your Return Shipping Label, RMA Number, and instructions on how to package the items. To print your Return Shipping Label from the site, select View Label.
7. If you wish to return your product(s) with the carrier of your choice or you are shipping from outside the continental United States, select Other Shipping Carrier.  
   1. An e-mail will be sent to the address on the original order with your RMA Number and instructions on how to package the items. To print your RMA Number, select View RMA Number.

GIFT WRAPPING