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RETURNS AND EXCHANGES

Jack Black’s Money Back 100% Satisfaction Guarantee

If, for any reason, you are not completely satisfied with your purchase from getJackBlack.com simply return it to us within 45 days of purchase and we will issue a refund to your original method of payment.

Products must be returned within 45 days of purchase in order to issue a refund. Returns must contain at least 50% of the original contents. Returned product sets must contain all original items included in the set. Items purchased with Gift-With-Purchase (GWP) can only be refunded with GWP included with your return. If you would like to make an exchange, please contact us by phone at 1-877-766-3388 or via email at info@getjackblack.com.

Items purchased with Gift-With-Purchase (GWP) can only be refunded with GWP included with your return.  

How do I Return an item?

To return items purchased on getJackBlack.com, please follow these steps:

STEP 1: Submit Return Request Online

  1. Log in to your Jack Black account. If you originally checked out as a guest, you will need to create an account on getJackBlack.com. When creating your account, please be sure to use the same e-mail address that you used when making your original purchase.
  2. From the Order History page, select the order containing the item(s) which you wish to return. 
    1. If you checked out as a guest, under the Return Guest Order Item section, enter the same e-mail address that you used when making your original guest purchase and the order number found on your order confirmation email.
  3. From the Order Details page, select the item(s) to be returned and press the “Return Items” button. 
    1. Only items with a check box are eligible to be returned. Jack Black e-gift cards, sampler packettes, or a gift with purchase cannot be returned.
  4. Complete the Return Form identifying the reason(s) you wish to return the item(s). 
  5. Once your return request is submitted, an RMA Number is generated. 
  6. Jack Black provides quick, convenient return service. Simply select "Generate Shipping Label" to purchase a $5.95 UPS return shipping label. Applicable sales tax will be added, as required by individual state law, and return shipping charges will be deducted from your refund.
    1. After your shipping label has been successfully generated, an e-mail will be sent to the address on the original order with your Return Shipping Label, RMA Number, and instructions on how to package the items. To print your Return Shipping Label from the site, select View Label.
  7. If you wish to return your product(s) with the carrier of your choice or you are shipping from outside the continental United States, select Other Shipping Carrier.  
    1. An e-mail will be sent to the address on the original order with your RMA Number and instructions on how to package the items. To print your RMA Number, select View RMA Number.
STEP 2: Package Items
 Returns must contain at least 50% of the original contents. Returned product sets must contain all original items included in the set. You can use the original Jack Black shipment box or any unmarked cardboard box – just make sure there are no existing shipping labels on the box. 
STEP 3: 
 If you’re shipping from within the continental United States and using the UPS label provided, place the label in a UPS shipping pouch. If you do not have a pouch affix the folded label using clear plastic shipping tape over the entire label. Take care not to cover any seams or closures. 

Please clearly display your RMA number on the outside of the package you are returning. 

Drop the labeled package off at any of the UPS Drop box locations. To find the closest drop box location, visit www.UPS.com/dropoff.

If you’re not using the provided label, for your protection and to ensure prompt delivery, returns must be shipped back to our mailing address (below) using a traceable shipping method such as UPS, FedEx, or insured Parcel Post. Jack Black is not responsible for any lost or damaged merchandise and does not reimburse shipping charges. 

If you are shipping to us from outside the continental United States, we’re unable to provide you with a prepaid shipping label but you may return your product(s) back to us with the carrier of your choice.

Please send all returns to: 
Jack Black Returns & Exchanges 
551 Southwestern Blvd. 
Suite 100 
Coppell, TX 75019
How long does it take for me to get a refund?
You will receive an email when your return has been received. Please allow 10-12 business days for the refund to appear on your credit card account. Please note we do not refund shipping fees, including any return shipping fees you may have incurred. Return shipping charges will be deducted from your refund.


Can I return or exchange Jack Black products I purchased from other retailers?

We only accept returns and exchanges for products purchased on getJackBlack.com. Purchases made in a partnered retail store, website or spa may not be returned to getJackblack.com. If the item you wish to return was not purchased on our website, please return the product to the place of purchase for resolution.


My items arrived damaged. What should I do?

If your package was damaged in shipment by the carrier, save the box and the merchandise and notify Customer Service immediately at 1-877-766-3388 or via email at info@getjackblack.com. The carrier will inspect and pick up the damaged package and the damaged items will be replaced.


I would like to return a gift I received for a refund. Is this possible?

Gifts cannot be returned for a cash refund but we are happy to assist you with an exchange or with a Jack Black e-gift card, provided the gift was purchased from getJackBlack.com. If you have questions about returning a gift, please contact us by phone at 1-877-766-3388 or via email at info@getjackblack.com.

 

GIFT WRAPPING

Have your gift packaged in our beautiful black gift box and tied with our Jack Black ribbon - available for $4. Gifts are placed inside the box and wrapped in black tissue paper for a handsome gift presentation.

With every order, we'll carefully place your personalized gift message inside to accompany your gift. (This offer excludes 33 oz size products).

The gift box option is available during checkout.