SHOPPING ONLINE

ORDER PROCESSING

+  Orders received Monday through Friday will be processed within 24 hours of receipt. (Processing time does not include weekend days)

+  Orders placed on Saturday and Sunday will be processed on the following Monday.

+  Orders placed with Priority Shipping (Overnight or 2nd Day Service) will be processed the same day if received by 10:30 AM, CST (excluding weekends).

+  Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays).

+ Promotion codes do not apply to previous purchases.

DELIVERY

STANDARD SHIPPING CHARGES:
Orders Under $50            $5.95
Orders Over $50               FREE*
Note: Gift wrap and taxes do not apply toward $50 purchase minimum for free shipping.

*Additional shipping fees may apply for overweight, express or overnight shipping. We will contact you to discuss additional fees if necessary.

 +  Standard Shipping – order delivery within 3-7 business days from ship date.

+  2nd Day Service – order delivery within 2 business days from ship date.

+  Overnight Service – order delivery on next business day from ship date.

+  Please note: Orders are shipped and delivered on business days (Monday through Friday, except major holidays).

RETURNS AND EXCHANGES

Jack Black’s Money Back 100% Satisfaction Guarantee

If, for any reason, you are not completely satisfied with your purchase from getJackblack.com, simply return it to us within 30 days of purchase for a full refund.

Returns Guidelines and Procedure

We must receive the product back within 30 days of purchase in order to issue a refund. Returns must contain at least 50% of original contents. Returned product sets must contain all original items included in the set.

Shipping fees, including return shipping fees, and gift wrap fees are not refundable.

Please include a copy of the packing slip or a note with your full name and Jack Black order number.

For your protection and to insure prompt delivery, returns must be shipped back to our mailing address (below) using a traceable shipping method such as UPS, FedEx, or insured Parcel Post.

Please send all returns to:
Jack Black Returns & Exchanges
2025 West Belt Line Road
Suite 120
Carrollton, TX 75006

 
Please allow 10-12 days for the refund to appear on your credit card account.

We’re sorry but returns or exchanges for purchases made in a partnered retail store, website or spa may not be returned to getJackblack.com. If the item you wish to return was not purchased on our website, please return the product to the place of purchase for resolution.
 
If your package was damaged in shipment by the carrier, save the box and the merchandise and notify us immediately at 1-877-766-3388. The carrier will inspect and pick up the damaged package and the damaged items will be replaced.

GIFT WRAPPING

Have your gift packaged in our beautiful black gift box and tied with our Jack Black ribbon - available for $4. Gifts are placed inside the box and wrapped in black tissue paper for a handsome gift presentation.

With every order, we'll carefully place your personalized gift message inside to accompany your gift. (This offer excludes 33 oz size products).

The gift box option is available during checkout.